FAQ

Find answers to our most frequently asked questions.

Find answers to our most frequently asked questions.

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What are the artwork requirements?

Please upload your PNG image(s) with a transparent backgroundONLYSuggested 300 DPI for best print quality. We will not be held liable for poor-resolution images and keep in mind printing does NOT change the quality of the image.

What are your shipping time frames?

DTF prints will ship to you within 2-3 business days.  Please be aware that the turnaround time does not begin until we receive print-ready artwork.

What is a transparent pixel?

Please ensure your artwork is free of transparent pixels.  A transparent pixel is a semi-colored or transparent area of your artwork. These are frequently caused by background removal sites. Transparent pixels are not visible to the naked eye; however, the printer does see them and will print them. Transparent pixels will print white. We are not responsible for reprinting artwork due to transparent pixels.

Will there be any discrepancy in the color of my transfer?

Please note, DTF prints are printed in CMYK color codes.  Designs created in RGB color codes will be converted to the closest CMYK color available for printing. Please be advised colors may vary from screen to screen, and not all RGB colors are available in CMYK format.

What are the washing instructions?

Wait 24 hours before first washing. Turn the garment inside out. Machine wash with mild detergent. NO bleach. Dry at a normal dryer setting on household machines. Do not dry clean. Do not use fabric softener. Instructions apply to the material only. Please follow garment washing instructions as well.

How to use the Gang Sheet Builder?

If you need to build your Gang Sheet, use our Gang Sheet Builder.

  • Click on the "Create A Gang Sheet" button.
  • Upload the image(s) you wish you have printed. Please ensure the sizing and coloring is correct as it will be printed exactly as it is uploaded.
  • Once your artwork is formatted, click the "Save & Add to Cart" button.
  • Follow the prompts and then complete your check out.

How to use the Automatic Gang Sheet Builder?

Click "Create A Gang Sheet" and upload your image(s). Choose your sizing and quantity for each image. Once you have all of your images uploaded and properly sized, click "Generate DTF Sheets" and Voila. Your gang sheets are built and ready to print!

"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Legacy Transfers!

Sofia R. Alberta, Philadelphia.